Need help? Here’s how to get in touch with our customer support team for questions, assistance, or guidance with your order.

At Seranova Beauty, we are committed to providing excellent customer service. Whether you need help with an order, have product-related questions, or require assistance with returns, our support team is here for you. How to Contact UsOur&#xA0;Customer Support Team&#xA0;is available to assist you via multiple channels:&#x1F4E7; Email:&#xA0;<a href="mailto:info@seranovabeauty.com">info@seranovabeauty.com</a> - for 24/7 support &#x1F4DE; Phone:&#xA0;+1(213) 394-0455 - 9 AM to 6 PM Eastern Standard Time. Monday through Friday Common Support TopicsOur team can assist with:&#xA0;<ul><li dir="ltr">&#xA0;Order status &amp; tracking &#x2013; Check on your purchase and delivery updates.</li><li dir="ltr">&#xA0;Returns &amp; refunds &#x2013; Get guidance on processing a return.</li><li dir="ltr">&#xA0;Subscription management &#x2013; Modify, pause, or cancel your subscription.</li><li dir="ltr">&#xA0;Product information &amp; usage &#x2013; Learn how to get the best results from our products.</li><li dir="ltr">Technical issues&#xA0;&#x2013; Troubleshooting help for our website or ordering process.</li></ul> Help Center &amp; FAQsBefore reaching out, you may find the answer to your question in our&#xA0;Knowledge Base, which includes detailed articles on:<ul><li dir="ltr" style="text-decoration:none;">Orders &amp; Shipping&#xA0;&#x2013; Tracking, delivery times, and cancellations.</li><li dir="ltr" style="text-decoration:none;">Product Info &amp; Usage&#xA0;&#x2013; Step-by-step guides and skincare tips.</li><li dir="ltr" style="text-decoration:none;">Returns &amp; Refunds&#xA0;&#x2013; Policies and how to process a return.</li><li dir="ltr" style="text-decoration:none;">Account &amp; Subscription Management&#xA0;&#x2013; Updating details or canceling subscriptions.</li></ul> Response TimesWe strive to respond to all inquiries within 24 business hours.&#xA0;We&#x2019;re always here to help! If you need assistance, don&#x2019;t hesitate to contact us. Your satisfaction is our top priority!

📩 Contact and Support

Yes! Learn how to join the Seranova Ambassador Program, earn commissions, receive perks, and become part of our growing community.

Yes! Are you passionate about skincare? As a Seranova Ambassador, you&#x2019;ll be the face of our brand, earning commission, getting exclusive products, and sharing the science of our products with your community!&#xA0; Please follow these steps to apply:1. Click here to visit the <a href="https://seranovabeauty.com/pages/become-an-affiliate" style=" text-decoration: inherit;">Affiliate &amp; Ambassador Program</a>&#xA0;page. Alternatively, scroll down and look for this section in your device.<img src="https://attachments.gorgias.help/Aa90l7Egrj6JWorj/hc/q0jJY2Dlq32eBWMO/2025121002-3b38a334-1a51-42e4-8d76-aa394ca9dcb7-21e4994b-ccca-40dd-b019-8403ddc26cc2.png" style="width: 545px;" class="fr-fic fr-dib">2. Click on &quot;Apply Now&quot;<img src="https://attachments.gorgias.help/Aa90l7Egrj6JWorj/hc/q0jJY2Dlq32eBWMO/2025121002-7f4a438f-7325-42be-9d7e-a014f13bbb1b-573e6fdf-289f-48cb-aa01-0577ad91abec.png" style="width: 525px;" class="fr-fic fr-dib">3. Fill out your information and wait for further details! Our team will review your application.<img src="https://attachments.gorgias.help/Aa90l7Egrj6JWorj/hc/q0jJY2Dlq32eBWMO/2025121002-24f2e406-9891-49c2-a831-b0b600ba3cdf-4b4a6d26-5766-4f87-ba0a-99d776754c4a.png" style="width: 410px;" class="fr-fic fr-dib"> If you have any questions or concerns please reach out to us at <a href="mailto:info@seranovabeauty.com">info@seranovabeauty.com</a> <img src="https://attachments.gorgias.help/Aa90l7Egrj6JWorj/hc/q0jJY2Dlq32eBWMO/2026031907-777177ed-549e-432c-a042-eaec44e7ba1e-freepik__create-a-highend-luxury-skincare-website-section-f__79308%201%20(5).png" style="width: 450px;" class="fr-fic fr-dib">

💁‍♀️ Do you have an ambassador / affiliate program?

Have questions or need guidance? Send us a message at info@seranovabeauty.com
or click “Contact Us” to connect directly with our support team.

Prefer speaking to someone over the phone? Our specialists are ready to take your call
Monday -Friday
9AM - 6PM EST

Manage Your Subscription

Track Your Order

Contact Us

Seranova

❓ General Support Questions

🔐 How do I log in to manage my subscription?

🔄️ Cancel My Subscription

📅 Change Next Shipment Date

🏠 Update Your Shipping Address

💸 Update Your Payment Method

📂 Subscriptions

🔎 Tracking your order

📍Order Status

🛵💨 Delivery times

💢 Damaged or Defective Products

🚚 My order has not been shipped

🕵️‍♀️ Lost or non-delivered orders

⏰ My order is taking longer than expected

🌍 International Orders

📦 Order Status & Requests

🏆 90 Day Guarantee

📝 Guarantee

🔁 Return & Refund Policy

🔄 Returns and Refunds

Cancellation Policy

⏳Cancellations

🛡️ Guarantee, Shipping & Returns

💰 Accepted Payment Methods

🛒 How do I apply promo/discount codes?

🎁 Gift Cards

💳 Payments

🎥​ Video Guides - Micro Infusion System

📄 How the Seranova Micro-Infusion (Micro-Needling) System Works

💌​ What Makes the Seranova Micro-Infusion Kit Unique

💓 Treatment Frequency & How to Use the Kit Safely

📋 Storage, Hygiene & Best Practices

🧪 Ingredients

❓Common Questions (FAQ)

🧪 Micro Infusion System

📘 How to Use the Seranova Micro Infusion Patches for Targeted Skin Renewal

💡 Micro Infusion Patches - FAQ, Storage & Safety Guide

🧪 Micro Infusion Patches

🧴 Deep Collagen Cream

🧬 Collagen Mask

💬 General Product Questions

🛍️ Other Products