Need help? Here’s how to get in touch with our customer support team for questions, assistance, or guidance with your order.

At Seranova Beauty, we are committed to providing excellent customer service. Whether you need help with an order, have product-related questions, or require assistance with returns, our support team is here for you. How to Contact UsOur&#xA0;Customer Support Team&#xA0;is available to assist you via multiple channels:&#x1F4E7; Email: <a href="mailto:info@seranovabeauty.com">info@seranova.com</a> - for 24/7 support Common Support TopicsOur team can assist with:&#xA0;<ul><li dir="ltr">&#xA0;Order status &amp; tracking &#x2013; Check on your purchase and delivery updates.</li><li dir="ltr">&#xA0;Returns &amp; refunds &#x2013; Get guidance on processing a return.</li><li dir="ltr">&#xA0;Subscription management &#x2013; Modify, pause, or cancel your subscription.</li><li dir="ltr">&#xA0;Product information &amp; usage &#x2013; Learn how to get the best results from our products.</li><li dir="ltr">Technical issues&#xA0;&#x2013; Troubleshooting help for our website or ordering process.</li></ul> Help Center &amp; FAQsBefore reaching out, you may find the answer to your question in our&#xA0;Knowledge Base, which includes detailed articles on:<ul><li dir="ltr" style="text-decoration:none;">Orders &amp; Shipping&#xA0;&#x2013; Tracking, delivery times, and cancellations.</li><li dir="ltr" style="text-decoration:none;">Product Info &amp; Usage&#xA0;&#x2013; Step-by-step guides and skincare tips.</li><li dir="ltr" style="text-decoration:none;">Returns &amp; Refunds&#xA0;&#x2013; Policies and how to process a return.</li><li dir="ltr" style="text-decoration:none;">Account &amp; Subscription Management&#xA0;&#x2013; Updating details or canceling subscriptions.</li></ul> Response TimesWe strive to respond to all inquiries within 24 business hours.&#xA0;We&#x2019;re always here to help! If you need assistance, don&#x2019;t hesitate to contact us. Your satisfaction is our top priority!

📩 Contact and Support

Yes! Learn how to join the Seranova Ambassador Program, earn commissions, receive perks, and become part of our growing community.

Yes! Are you passionate about skincare? As a Seranova Ambassador, you&#x2019;ll be the face of our brand, earning commission, getting exclusive products, and sharing the science of our products with your community!&#xA0; Please follow these steps to apply:1. Click here to visit the <a href="https://seranovabeauty.com/pages/become-an-affiliate" style=" text-decoration: inherit;">Affiliate &amp; Ambassador Program</a>&#xA0;page. Alternatively, scroll down and look for this section in your device.<img src="https://attachments.gorgias.help/Aa90l7Egrj6JWorj/hc/q0jJY2Dlq32eBWMO/2025121002-3b38a334-1a51-42e4-8d76-aa394ca9dcb7-21e4994b-ccca-40dd-b019-8403ddc26cc2.png" style="width: 545px;" class="fr-fic fr-dib">2. Click on &quot;Apply Now&quot;<img src="https://attachments.gorgias.help/Aa90l7Egrj6JWorj/hc/q0jJY2Dlq32eBWMO/2025121002-7f4a438f-7325-42be-9d7e-a014f13bbb1b-573e6fdf-289f-48cb-aa01-0577ad91abec.png" style="width: 525px;" class="fr-fic fr-dib">3. Fill out your information and wait for further details! Our team will review your application.<img src="https://attachments.gorgias.help/Aa90l7Egrj6JWorj/hc/q0jJY2Dlq32eBWMO/2025121002-24f2e406-9891-49c2-a831-b0b600ba3cdf-4b4a6d26-5766-4f87-ba0a-99d776754c4a.png" style="width: 410px;" class="fr-fic fr-dib"> If you have any questions or concerns please reach out to us at <a href="mailto:info@seranovabeauty.com">info@seranova.com</a> <img src="https://attachments.gorgias.help/Aa90l7Egrj6JWorj/hc/q0jJY2Dlq32eBWMO/2026031907-777177ed-549e-432c-a042-eaec44e7ba1e-freepik__create-a-highend-luxury-skincare-website-section-f__79308%201%20(5).png" style="width: 450px;" class="fr-fic fr-dib">

💁‍♀️ Do you have an ambassador / affiliate program?

SERANOVA GIVEAWAY ‘’SKIN TREATS, NO TRICKS’’. OFFICIAL RULES. NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED OR RESTRICTED BY LAW. This promotion is in no w

SERANOVA GIVEAWAY &#x2018;&#x2019;SKIN TREATS, NO TRICKS&#x2019;&#x2019;OFFICIAL RULESNO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED OR RESTRICTED BY LAW.This promotion is in no way sponsored, endorsed, administered by, or associated with Meta Platforms, Inc., Facebook, or Instagram.<h3 dir="ltr" id="1-sponsor">1. Sponsor</h3>Valentine Brands LLC d/b/a Seranova Beauty, 1201 North Market Street, Suite 111, Wilmington, DE 19801 (&quot;Sponsor&quot;). Sponsor is solely responsible for this promotion.<h3 dir="ltr" id="2-promotion-period">2. Promotion Period</h3>The promotion begins on 26 October 2026 at 12:00 a.m. Pacific Time (PT) and ends on 1 November 2026 at 11:59 p.m. PT (the &#x201C;Promotion Period&#x201D;). Sponsor&#x2019;s clock is the official timekeeper for this promotion. Entries submitted before or after the Promotion Period will not be eligible.<h3 dir="ltr" id="3-eligibility">3. Eligibility</h3>Open only to legal residents of the fifty (50) United States and the District of Columbia who are eighteen (18) years of age or older at the time of entry (nineteen (19) or older in Alabama and Nebraska, twenty-one (21) or older in Mississippi). Entrants must be members of the Seranova Facebook Community group at the time of entry.Employees, officers, directors, contractors and agents of Sponsor, its parent, affiliates, subsidiaries, and its advertising, promotional, fulfillment and public relations agencies, and the immediate family members (spouse, parent, child, sibling and their respective spouses, regardless of where they reside) and household members of each, are not eligible.Void in Puerto Rico, all U.S. territories and possessions, outside the United States, and wherever prohibited or restricted by law.<h3 dir="ltr" id="4-how-to-enter">4. How to Enter</h3>During the Promotion Period, complete all three (3) of the following steps:<ol><li dir="ltr" style="text-decoration:none;">Follow the official Seranova Instagram account, @seranova;</li><li dir="ltr" style="text-decoration:none;">Comment on the official giveaway post in the Seranova Facebook Community group, answering the question: &#x201C;What&#x2019;s the one skincare &#x2018;trick&#x2019; you swear by?&#x201D;; and</li><li dir="ltr" style="text-decoration:none;">Include your Instagram handle in the same comment, so Sponsor can find and contact you.</li></ol>All three steps must be completed during the Promotion Period for an entry to be eligible. Entry requires a Facebook account that is a member of the Seranova Facebook Community group, and an Instagram account. Both are free to create; no purchase or payment of any kind is required at any stage of this promotion.Your comment must be posted from a valid, currently active Facebook account and must include a valid, currently active Instagram handle. If Sponsor cannot identify or reach the Instagram account you provide, or cannot confirm that the account follows @seranova, your entry may be disqualified. Entrants are responsible for ensuring their Instagram account settings allow Sponsor to send a direct message, and should check their message requests. Comments must also follow the group rules.Entry limit. Limit one (1) entry per person for the entire Promotion Period. Duplicate comments, additional comments, edited comments submitted as new entries, and replies to other comments will not create additional entries and will be disregarded. Use of any automated system, bot, script, multiple accounts, or false identity to enter is prohibited and will result in disqualification.Entries that are incomplete, illegible, late, or that do not comply with these Official Rules are void. Sponsor is not responsible for entries that are lost, misdirected, delayed, deleted by the platform, or not received for any reason.Sponsor may remove or disqualify any comment that is unlawful, defamatory, obscene, harassing, infringing, or that makes claims about the performance, results, or effects of any product.<h3 dir="ltr" id="5-prizes">5. Prizes</h3>Three (3) prizes will be awarded. Each prize consists of one (1) Collagen Mask 1-Month Supply (four (4) Collagen Masks).Approximate Retail Value (&#x201C;ARV&#x201D;) of each prize: US $44. Total ARV of all prizes: US $132.Prizes are awarded &quot;as is&quot; with no warranty or guarantee, express or implied, by Sponsor beyond any manufacturer warranty that may apply. No cash equivalent, substitution, transfer, or assignment of a prize is permitted, except that Sponsor reserves the right to substitute a prize of equal or greater value if the advertised prize becomes unavailable for any reason. All prize details not expressly stated are at Sponsor&apos;s sole discretion. Prizes will be shipped to a valid U.S. street address only. Sponsor is not responsible for prizes lost, damaged, or delayed in transit.All federal, state, and local taxes and any other costs and expenses associated with prize acceptance and use not expressly stated as being awarded are the sole responsibility of the winner. Winners may be required to complete and return an IRS Form W-9 where applicable.<h3 dir="ltr" id="6-winner-selection">6. Winner Selection</h3>Three (3) potential winners will be selected in a random drawing from among all eligible entries received during the Promotion Period. The drawing will be conducted on or about 2 November 2026 by Sponsor or its designated representative, whose decisions are final and binding in all matters relating to this promotion.Only entrants who are following @seranova at the time of the drawing are eligible to win. Odds of winning depend on the total number of eligible entries received.<h3 dir="ltr" id="7-winner-notification">7. Winner Notification</h3>Potential winners will be contacted only by direct message from the official Seranova Instagram account, @seranova, on or about 2 November 2026.Sponsor will never ask you to pay a fee, provide payment card details, provide a password, or click a payment link in order to claim a prize. Any message requesting this is not from Sponsor. Entrants should report any such message and should not respond to it. Entrants may verify any communication by contacting Sponsor at support@seranova.com.A potential winner must respond and provide the requested information, including full name, U.S. shipping address, and confirmation of eligibility, within five (5) days of the date the notification is sent. If a potential winner does not respond within that period, cannot be reached, is found to be ineligible, declines the prize, fails to comply with these Official Rules, or if the notification or prize is returned as undeliverable, the prize will be forfeited and an alternate winner may be selected at random from the remaining eligible entries, time permitting.Where lawful, a potential winner may be required to sign and return an affidavit of eligibility, a liability release, and, except where prohibited, a publicity release within five (5) days of receipt.<h3 dir="ltr" id="8-publicity">8. Publicity</h3>Except where prohibited by law, acceptance of a prize constitutes each winner&apos;s consent for Sponsor and its designees to use the winner&apos;s name, Instagram handle, city and state, and any statements submitted as part of entry, for advertising and promotional purposes in any media, worldwide, without further payment, notice, review, or consideration.<h3 dir="ltr" id="9-privacy">9. Privacy</h3>Information submitted in connection with this promotion will be used by Sponsor to administer the promotion and award prizes, and is otherwise subject to Sponsor&apos;s Privacy Policy at https://seranova.com/policies/privacy-policy. Entry does not enroll you in any marketing list unless you separately opt in. Questions about your information may be sent to support@seranova.com.<h3 dir="ltr" id="10-release-and-limitation-of-liability">10. Release and Limitation of Liability</h3>By entering, each entrant releases and holds harmless Sponsor, Meta Platforms, Inc., Facebook, Instagram, and each of their respective parents, affiliates, subsidiaries, agencies, and their respective officers, directors, employees and agents (collectively, the &quot;Released Parties&quot;) from and against any claim, injury, loss, damage, or liability of any kind arising from or in connection with participation in this promotion or acceptance, possession, use, or misuse of any prize.The Released Parties are not responsible for: technical, hardware, software, network, telephone, or platform failures of any kind; lost, delayed, or unavailable network connections; incomplete, garbled, or delayed transmissions; entries not received; or any error, omission, interruption, deletion, defect, or delay in operation or transmission.Prizes must be used in accordance with all product instructions and labeling. Entrants should review product instructions before use and consult a qualified healthcare professional with any questions about suitability for them.<h3 dir="ltr" id="11-general-conditions">11. General Conditions</h3>Sponsor reserves the right, in its sole discretion, to disqualify any individual it finds to be tampering with the entry process or the operation of the promotion, acting in violation of these Official Rules, or acting in an unsportsmanlike or disruptive manner. If for any reason the promotion is not capable of running as planned, including as a result of infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failure, or any other cause beyond Sponsor&apos;s reasonable control, Sponsor reserves the right, in its sole discretion, to cancel, terminate, modify, or suspend the promotion and to select winners from among all eligible entries received prior to the action taken, or as otherwise deemed fair and appropriate by Sponsor.By entering, entrants agree to be bound by these Official Rules and by the decisions of Sponsor, which are final and binding in all respects. These Official Rules govern this promotion. In the event of any conflict between these Official Rules and Sponsor&apos;s general Terms of Service at https://seranova.com/policies/terms-of-service, these Official Rules control with respect to this promotion.Entrants also agree to comply with the applicable terms of Facebook and Instagram. This promotion is in no way sponsored, endorsed, administered by, or associated with Meta Platforms, Inc., Facebook, or Instagram. Entrants provide their information to Sponsor, not to Meta, Facebook, or Instagram.<h3 dir="ltr" id="12-disputes-and-governing-law">12. Disputes and Governing Law</h3>All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of entrant and Sponsor in connection with this promotion, are governed by the laws of the State of Delaware, without regard to its conflict of laws rules.Except where prohibited, entrants agree that any dispute arising out of or relating to this promotion shall be resolved individually, without resort to any form of class action. All claims are limited to actual out-of-pocket costs incurred in entering, and in no event will entrants be entitled to attorneys&apos; fees or to punitive, incidental, or consequential damages.<h3 dir="ltr" id="13-winners-list">13. Winners List</h3>For the names of the winners, send an email to support@seranova.com with the subject line &#x201C;Skin Treats, No Tricks Giveaway&#x201D; no later than 2 December 2026.Sponsor: Valentine Brands LLC d/b/a Seranova Beauty, 1201 North Market Street, Suite 111, Wilmington, DE 19801. Last updated: 23 October 2026.

SERANOVA GIVEAWAY ‘’SKIN TREATS, NO TRICKS’’

NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. ENTERING FOR FREE GIVES THE SAME NUMBER OF ENTRIES AS MAKING A PURCHASE. OPEN ONLY TO LEGAL RESIDENTS OF THE 50 UNITED STATES AND T

<h2 id="official-rules">OFFICIAL RULES</h2>NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. ENTERING FOR FREE GIVES THE SAME NUMBER OF ENTRIES AS MAKING A PURCHASE. OPEN ONLY TO LEGAL RESIDENTS OF THE 50 UNITED STATES AND THE DISTRICT OF COLUMBIA WHO ARE 18 OR OLDER (OR THE AGE OF MAJORITY IN THEIR STATE OF RESIDENCE, IF HIGHER). VOID WHERE PROHIBITED OR RESTRICTED BY LAW.This sweepstakes is in no way sponsored, endorsed, administered by, or associated with Meta Platforms, Inc., Facebook, Instagram, TikTok, Amazon, Shopify, or Holland America Line.The official version of these rules is posted at <a href="https://seranova.gorgias.help/en-US/seranova-beauty-bfcm-2026-cruise-sweepstakes-9122253">https://seranova.gorgias.help/en-US/seranova-beauty-bfcm-2026-cruise-sweepstakes-9122253</a><hr><h3 id="1-sponsor">1. Sponsor</h3>The sponsor is Valentine Brands LLC d/b/a Seranova Beauty, 1201 North Market Street, Suite 111, Wilmington, DE 19801 (&quot;Sponsor&quot;). Sponsor is solely responsible for the Seranova Beauty BFCM 2026 Cruise Sweepstakes (the &quot;Sweepstakes&quot;).<h3 id="2-entry-period">2. Entry Period</h3>The Sweepstakes starts on Sunday 1 November 2026 at 12:00:00 a.m. Eastern Time (ET) and ends on Thursday 31 December 2026 at 11:59:59 p.m. ET (the &quot;Entry Period&quot;). All times in these Official Rules are Eastern Time. Each &quot;Entry Day&quot; runs from 12:00:00 a.m. ET to 11:59:59 p.m. ET.Sponsor&apos;s computer is the official clock for this Sweepstakes. Entries received before or after the Entry Period are not eligible.<h3 id="3-eligibility">3. Eligibility</h3>You can enter if, at the time of entry, you are:<ul><li>a legal resident of one of the fifty (50) United States or the District of Columbia; and</li><li>eighteen (18) years of age or older, or the age of majority in your state of residence if that is higher.</li></ul>You cannot enter if you are:<ul><li>an employee, officer, director, contractor or agent of Sponsor or of its parent companies, affiliates or subsidiaries;</li><li>an employee of Sponsor&apos;s advertising, promotion, fulfillment or public relations agencies;</li><li>a paid creator, affiliate or influencer engaged by Sponsor to promote this Sweepstakes; or</li><li>an immediate family member (spouse, parent, child, sibling, and each of their spouses, wherever they live) or household member of anyone listed above.</li></ul>The Sweepstakes is void in Puerto Rico, all other U.S. territories and possessions, outside the United States, and wherever prohibited or restricted by law. By entering, you agree to these Official Rules in full and without conditions.<h3 id="4-how-to-enter">4. How to Enter</h3>There are two ways to enter. Both give exactly the same number of entries, and both have the same chance of winning.Method 1: Order entry. Place an order for any product through the checkout on seranova.com, Sponsor&apos;s U.S. online store, during the Entry Period. Each order receives one (1) entry automatically, in the name and email address used for the order. You do not need to do anything else.<ul><li>Only orders placed through the seranova.com checkout count.</li><li>Orders placed on Amazon, TikTok Shop, any other marketplace or retailer, or any non-U.S. Seranova store do not receive entries.</li><li>Automatic subscription renewal charges do not receive entries. Subscribers can enter using Method 2.</li><li>Returning or cancelling an order does not remove its entry.</li><li>If you do not want your order to count as an entry, email <a href="mailto:support@seranova.com">support@seranova.com</a> with the subject line &quot;Cruise Sweepstakes Opt-Out&quot; before the Entry Period ends.</li></ul>Method 2: Free online entry. No purchase necessary. Visit <a data-fr-linked="true" href="https://tally.so/r/J11GYd" id="isPasted">https://tally.so/r/J11GYd</a> during the Entry Period and complete the free entry form. You will need to give your first and last name, email address and state of residence, confirm that you meet the eligibility rules in Section 3, and agree to these Official Rules. Each completed form receives one (1) entry.Signing up for marketing emails or text messages is optional, is not part of the entry form, and does not change your chances of winning.<h3 id="5-entry-limits">5. Entry Limits</h3><ul><li>One (1) entry per person per Entry Day, whatever method you use. Over the full Entry Period this means a maximum of sixty-one (61) entries per person.</li><li>If you place more than one order on the same Entry Day, or place an order and also submit the free form on the same Entry Day, you still receive only one (1) entry for that Entry Day.</li><li>Sponsor identifies a person by name and email address, and may combine entries it reasonably believes come from the same person. Entries over the limit will not count.</li><li>Using any automated system, bot, script, multiple email addresses or accounts, or a false identity to enter is not allowed. If you do, all of your entries will be disqualified.</li><li>Entries that are incomplete, late, or do not follow these Official Rules are void. Sponsor is not responsible for entries that are lost, delayed, misdirected or not received for any reason.</li><li>If there is a dispute about who submitted an entry, the entry belongs to the authorized account holder of the email address used for that entry. The authorized account holder is the person assigned that email address by the email provider.</li></ul><h3 id="6-prizes">6. Prizes</h3>Two (2) prizes will be awarded, one (1) to each of two (2) winners.Each prize: one (1) Holland America Line&#xAC;&#xC6; electronic gift card worth US $2,000. The gift card can be used as payment toward a Holland America Line cruise booked by the winner, or for purchases on board Holland America Line ships, as allowed by the card&apos;s terms.Approximate Retail Value (&quot;ARV&quot;): US $2,000 per prize. Total ARV of all prizes: US $4,000. The ARV is the face value of the gift card.Limit: one (1) prize per person and one (1) prize per household.Delivery. Sponsor will buy each gift card directly from Holland America Line and email it to the verified winner within about fourteen (14) days after Sponsor receives and verifies the documents listed in Section 9.Gift card terms. The gift cards are issued by Holland America Line and are subject to its gift card terms and conditions, available on hollandamerica.com. The gift cards cannot be exchanged for cash, except where required by law, and cannot be reloaded. Once a gift card has been delivered, neither Sponsor nor Holland America Line will replace it if it is lost, stolen or used without permission.What the prize does not include. Each prize is the gift card value only. The winner pays all other costs, including:<ul><li>any cruise fare, taxes, port fees or gratuities above the gift card value;</li><li>flights and all other travel to and from the port;</li><li>passports, visas, other travel documents, and travel insurance;</li><li>shore excursions and onboard spending above the gift card value; and</li><li>all taxes on the prize (see Section 10).</li></ul>Booking. The winner books any cruise directly with Holland America Line. All bookings depend on availability and follow Holland America Line&apos;s own terms, including its deposit, cancellation, health, travel document and age rules. For example, Holland America Line requires at least one guest in each stateroom to be 21 or older. Sponsor does not guarantee any particular sailing, itinerary, cabin or price, and is not responsible for anything Holland America Line does or fails to do, including itinerary changes or cancellations.Advertising examples. Any examples in Sponsor&apos;s advertising of cruises a prize could pay for are illustrative only. They are based on prices at the time of the advertising and are not guaranteed.No cash or substitution. A winner cannot transfer, assign or swap a prize, and cannot receive its cash value. If a prize becomes unavailable for any reason, Sponsor may replace it with gift cards from another cruise line, or with another prize of equal or greater value.<h3 id="7-odds">7. Odds</h3>The odds of winning depend on the total number of eligible entries received during the Entry Period.<h3 id="8-random-drawing">8. Random Drawing</h3>On or about Thursday 7 January 2027, Sponsor or its designated representative will select two (2) potential winners in a single random drawing from all eligible entries received under both methods during the Entry Period. The drawing will be done with a random number generator. At the same drawing, Sponsor will also select alternate potential winners in ranked order.If the same person or household is drawn twice, the second selection does not count and the next entry drawn is used instead.Sponsor&apos;s decisions on all matters relating to this Sweepstakes are final and binding.<h3 id="9-winner-notification-and-claim-deadline">9. Winner Notification and Claim Deadline</h3>Each potential winner will be notified only by email from an @seranova.com email address, sent to the email address linked to the winning entry, on or about 7 January 2027.Scam warning. Sponsor will never ask you to pay a fee, give payment card details or a password, or click a payment link to claim a prize. Sponsor will never contact you about this Sweepstakes by text message or social media direct message. Any message like that is not from Sponsor. Do not respond to it, and please report it to <a href="mailto:support@seranova.com">support@seranova.com</a>. You can check whether any message is genuine by contacting <a href="mailto:support@seranova.com">support@seranova.com</a>.Claim deadline. A potential winner must:<ol><li>reply to the notification email within seven (7) days of the date it was sent; and</li><li>sign and return the following within seven (7) daysof receiving them:<ul><li>an affidavit of eligibility;</li><li>a liability release and, where allowed by law, a publicity release; and</li><li>a completed IRS Form W-9.</li></ul></li></ol>A prize will not be awarded until these documents are received and verified.A potential winner forfeits the prize if they do not respond or return the documents in time, cannot be reached, are found to be ineligible, decline the prize, or do not follow these Official Rules, or if the notification email bounces back as undeliverable. In that case Sponsor may contact the next alternate, time permitting. Sponsor will contact no more than three (3) alternates for each prize. After that, the prize may not be awarded.<h3 id="10-taxes">10. Taxes</h3>Each winner is solely responsible for all federal, state and local taxes on their prize. Sponsor will issue an IRS Form 1099-MISC to each winner for the ARV of their prize (US $2,000).<h3 id="11-publicity">11. Publicity</h3>Where allowed by law, by accepting a prize a winner agrees that Sponsor and those acting for it may use the winner&apos;s first name, last initial, city and state in advertising and promotion, in any media, worldwide, without further payment, notice or approval. If a winner posts about the prize on social media, the winner agrees to make clear that the prize was won in a Seranova sweepstakes.<h3 id="12-general-conditions">12. General Conditions</h3>Sponsor may, at its sole discretion, disqualify anyone it finds tampering with the entry process or the running of the Sweepstakes, breaking these Official Rules, or acting in a fraudulent or disruptive way.If the Sweepstakes cannot run as planned for any reason, Sponsor may, at its sole discretion, cancel, end, change or pause it. Reasons include computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures, or anything else beyond Sponsor&apos;s reasonable control. If this happens, Sponsor may select the winners from the eligible entries received before that action, or in another way Sponsor considers fair.By entering, you agree to follow these Official Rules and Sponsor&apos;s decisions, which are final and binding in every respect. If these Official Rules conflict with Sponsor&apos;s Terms of Service at <a href="https://seranova.com/policies/terms-of-service">https://seranova.com/policies/terms-of-service</a>, these Official Rules apply to this Sweepstakes.You give your entry information to Sponsor, not to Meta, TikTok, Amazon, Shopify or Holland America Line. Holland America Line and its related marks belong to their owners and are used only to describe the prizes.<h3 id="13-release-and-limitation-of-liability">13. Release and Limitation of Liability</h3>By entering, you release and hold harmless Sponsor; Holland America Line; Meta Platforms, Inc.; TikTok; Amazon; Shopify; each of their parent companies, affiliates, subsidiaries and agencies; and all of their officers, directors, employees and agents (together, the &quot;Released Parties&quot;). This release covers any claim, injury, loss, damage or liability of any kind that comes from or is connected with taking part in this Sweepstakes, or with accepting, having, using or misusing a prize, including any cruise or travel taken with a prize.The Released Parties are not responsible for:<ul><li>technical, hardware, software, network or platform failures of any kind;</li><li>lost, delayed or unavailable network connections;</li><li>incomplete, garbled or delayed transmissions;</li><li>entries or orders that are not received or not recorded; or</li><li>any error, omission, interruption, deletion, defect or delay in operation or transmission.</li></ul><h3 id="14-privacy">14. Privacy</h3>Sponsor uses the information collected in this Sweepstakes to run the Sweepstakes and award the prizes. All information is otherwise handled under Sponsor&apos;s Privacy Policy at <a href="https://seranova.com/policies/privacy-policy">https://seranova.com/policies/privacy-policy</a>, including its notice for California residents. Entering through Method 2 does not add you to any marketing list unless you choose to opt in separately. Questions about your information can be sent to <a href="mailto:support@seranova.com">support@seranova.com</a>.<h3 id="15-disputes-and-governing-law">15. Disputes and Governing Law</h3>These Official Rules, and the rights and duties of entrants and Sponsor in connection with this Sweepstakes, are governed by the laws of the State of Delaware, without regard to its conflict of laws rules.Except where prohibited by law, you agree that:<ul><li>any dispute arising out of or relating to this Sweepstakes will be resolved individually, without any form of class action; and</li><li>any claim is limited to your actual out-of-pocket costs of entering, and you will not be awarded attorneys&apos; fees or punitive, incidental or consequential damages.</li></ul><h3 id="16-winner-list">16. Winner List</h3>To get the names of the winners, email <a href="mailto:support@seranova.com">support@seranova.com</a> with the subject line &quot;Cruise Sweepstakes Winners&quot;, or send a self-addressed stamped envelope to: Seranova Beauty Cruise Sweepstakes Winners, Valentine Brands LLC, 1201 North Market Street, Suite 111, Wilmington, DE 19801. Requests must be received by 31 March 2027.<h3 id="17-sponsor-contact">17. Sponsor Contact</h3>Valentine Brands LLC d/b/a Seranova Beauty 1201 North Market Street, Suite 111 Wilmington, DE 19801 <a href="mailto:support@seranova.com">support@seranova.com</a><hr>Last updated: [1st November 2026].

SERANOVA BEAUTY BFCM 2026 CRUISE SWEEPSTAKES

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SERANOVA BEAUTY BFCM 2026 CRUISE SWEEPSTAKES