📩 Contact and SupportUpdated 14 days ago

At Seranova Beauty, we are committed to providing excellent customer service. Whether you need help with an order, have product-related questions, or require assistance with returns, our support team is here for you.

How to Contact Us

Our Customer Support Team is available to assist you via multiple channels:

📧 Email: [email protected] - for 24/7 support
📞 Phone: +1(213) 394-0455 - 9 AM to 6 PM Eastern Standard Time. Monday through Friday

Common Support Topics

Our team can assist with: 

•  Order status & tracking – Check on your purchase and delivery updates.
•  Returns & refunds – Get guidance on processing a return.
•  Subscription management – Modify, pause, or cancel your subscription.
•  Product information & usage – Learn how to get the best results from our products.
• Technical issues – Troubleshooting help for our website or ordering process.

Help Center & FAQs

Before reaching out, you may find the answer to your question in our Knowledge Base, which includes detailed articles on:

• Orders & Shipping – Tracking, delivery times, and cancellations.

• Product Info & Usage – Step-by-step guides and skincare tips.

• Returns & Refunds – Policies and how to process a return.

• Account & Subscription Management – Updating details or canceling subscriptions.

Response Times

We strive to respond to all inquiries within 24 business hours. 

We’re always here to help! If you need assistance, don’t hesitate to contact us. Your satisfaction is our top priority!