📍Order StatusUpdated 15 days ago

Order Processing & Status

At Seranova Beauty, we understand how exciting it is to receive your skincare products as soon as possible. Our team works diligently to ensure all orders are processed and shipped in a timely manner. Below, you'll find helpful information about our order processing times and what to expect once you place an order.

How Long Does It Take to Process My Order?

Once your order is placed, it goes through a processing stage before it is shipped. Our orders are usually processed within the same day, excluding weekends and holidays. During peak sales periods or special promotions, processing times may take slightly longer, but we strive to fulfill all orders as quickly as possible.

My Order Has Not Been Processed Yet – What Should I Do?

If your order is still marked as "Processing" and it's within the standard timeframe (24 hours), rest assured our team is actively working on it. If it has been more than 24 hours, and you have not received a shipping confirmation, please check the following:

• Ensure your payment was successfully processed. If there are any issues with your payment method, this may delay your order.

• Check your email (including spam/junk folders) for any notifications from Seranova Beauty regarding your order status.

• If you haven’t received any updates and it has been longer than 4 business days, please contact our Customer Support Team for assistance.

How Will I Know When My Order Has Been Shipped?

As soon as your order has been processed and shipped, you will receive a shipping confirmation email with tracking details. This allows you to monitor your package every step of the way.

If you have any further questions about your order processing, feel free to reach out to our support team. We are always here to help and ensure you have the best experience with Seranova Beauty!

If you still have questions, reach out to our Customer Support Team at [email protected]  and we’ll work with you to resolve the issue.