🚚 My order has not been shippedUpdated 15 days ago
We understand how eager you are to receive your Seranova Beauty products, and we appreciate your patience. If your order has not yet been shipped, here’s what you need to know.
Why Hasn’t My Order Been Shipped Yet?
If your order is still marked as "Processing," it means our team is actively preparing it for shipment. The most common reasons for a delay include:
Processing Time: Our team strives to fulfil order within the same day (excluding weekends and holidays). During sales, promotions, or high-order volume periods, processing may take slightly longer.
Payment Issues: If there is an issue with your payment method, such as a failed transaction or verification hold, your order may be delayed until the issue is resolved.
Address Verification: Orders with incomplete or incorrect shipping addresses may require additional time for verification.
Inventory Availability: In rare cases, an item in your order may be temporarily out of stock, causing a slight delay.
What Can I Do?
If your order has not been shipped and it has been more than 24 hours since you placed it, here are some steps you can take:
Check Your Email: Look for any communication from Seranova Beauty regarding your order status. Emails may include requests for payment verification or address confirmation.
Verify Your Payment: Ensure that your payment has been successfully processed by checking your bank or payment provider.
Contact Our Support Team: If you haven’t received any updates and your order is outside the processing window, reach out to our Customer Support Team for further assistance or send an email at [email protected]
How Will I Know When My Order Ships?
As soon as your order is dispatched, you will receive a shipping confirmation email with tracking details, allowing you to monitor its progress.
We appreciate your patience and are committed to getting your Seranova Beauty products to you as soon as possible!
If you still cannot locate your package, reach out to our Customer Support Team at [email protected] and we’ll work with you to resolve the issue.
