🕵️♀️ Lost or non-delivered ordersUpdated 15 days ago
We understand how frustrating it can be when an order doesn’t arrive as expected. If your Seranova Beauty order is lost or hasn’t been delivered, we’re here to help!
What to Do If Your Order Hasn’t Arrived
If your order is marked as delivered but you haven’t received it, please try the following steps:
Check Your Surroundings – Sometimes, carriers leave packages in hidden or safe locations. Look around your mailbox, front door, porch, or building reception area.
Ask Neighbors or Household Members – A neighbor or someone in your home may have accepted the package on your behalf.
Wait 24 Hours – In some cases, carriers mark a package as delivered before it actually arrives. Give it an extra day to show up.
Contact the Carrier – Use the tracking number in your shipping confirmation email to check for updates and contact the carrier directly for further details.
If Your Order Still Hasn’t Arrived
If your package is missing after following the steps above, please reach out to our Customer Support Team at [email protected] with the following information:
Your order number
Your shipping address
Any details from the carrier regarding the delivery status
We will work with the carrier to investigate the issue and, if necessary, provide a resolution, which may include a replacement or store credit based on our policies.
Preventing Lost or Stolen Packages
To help ensure your package arrives safely:
Use a secure shipping address, such as a workplace or a location where someone is available to receive the package.
Opt for carrier notifications to get real-time updates on your shipment.
We are committed to making sure you receive your Seranova Beauty products and will do our best to resolve any delivery issues promptly!
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